Putting you at the heart of everything we do

Patient Zone

At NHS Bolton Clinical Commissioning Group (CCG) we put the patient at the heart of everything we do.  We work hard to make sure your local health services provide the right care for you, in the most appropriate place, when you need it.

However, we know sometimes you may have questions or queries about local services.  Your feedback helps to inform our decisions and make local services better so we are particularly interested in hearing about your experiences, or if you have any concerns that we should be aware of.

If you would like to…

  • find out about support available over the Christmas period, please see below. 
  • find your nearest health services (e.g. GP, pharmacy, hospital), go to your services.
  • book a hospital appointment following a referral by your GP, go to the patient booking service.
  • find out if you are eligible to use the Patient Transport Service to travel to your hospital appointment, go to the patient booking service.
  • find out if you, or a member of your family, with significant and ongoing health needs are eligible for NHS funding to help with the cost of care and support, go to NHS funded care.
  • request information from the CCG under the Freedom of Information Act 2000, go to how to make a FOI request.
  • share your feedback (positive or negative) on local health services or are thinking about making a complaint, go to your feedback, concerns, or complaints.
  • share your experiences, hear what others are saying about the local NHS, or find out about opportunities to get involved, go to public engagement.

If the information above hasn’t helped or you’re just not sure where to go you can contact the CCG.

Help to stay well over Christmas

We understand that for many people, the festive season can be very difficult and stressful. It is extremely important you consider your own mental health during this time, and ask for help and support if needed.

The Mental Health Foundation have produced some handy tips and advice which you can see here - https://www.mentalhealth.org.uk/christmas

Also, below are the opening times over the Christmas and New Year of some local support -  








Time & Service



Christmas Eve

YMCA, Deansgate, Bolton

10 a.m. – 2 p.m. Open Session


Christmas Day

YMCA, Deansgate, Bolton

10 a.m. – 2 p.m. at YMCA – Anyone requiring Christmas Lunch – PLACES MUST BE BOOKED IN ADVANCE



Boxing Day

YMCA, Deansgate, Bolton

10 a.m. – 2 p.m. Open Session



New Year’s Eve

YMCA, Deansgate, Bolton

10 a.m. – 2 p.m. Open Session



Close - 18th December

All Memory Café’s close until 2018



Refuge is open 24/7 so will be open all over Xmas and New Year for residents and  for the 24 hr telephone service. The Outreach Support Centre will close at 4pm on the 22.12.17 and will re-open at 9am on the 2.1.18. calls to the centre are diverted in this time to the 24 hr. telephone line.



Closed Bank Holidays.  Otherwise normal service/groups maintained.



19th – 21st December

Open 9 a.m. to 3.30 p.m



22nd December


Open 9 a.m. to 1 p.m.



27th – 28th December

Open 9 a.m. – 3.30 p.m.

Normal opening resumes 2nd January 2018


Operate in the same way every day including Christmas and New Year.  Available for telephone and email 24 hours every day.  For Face to Face callers it would be the same according to the day of the week normally, as detailed on their website - https://www.samaritans.org/how-we-can-help-you/contact-us.


22nd December

Advice line – 0300 330 1153

Drop-in (Mawdsley Street)

10 a.m. – 12 p.m.

10 a.m. – 12 p.m.

27th – 29th December

Advice line only – no face to face service

10 a.m. to 3 p.m.

2nd January

All services recommence as usual, except immigration drop-in

Advice Line – 10 a.m. – 4 p.m.

Drop-in Mawdsley Street – 10 a.m. – 3.15 p.m.


Open as usual

7 days a week

Help line 0300 003 7029

Service from 4pm – 12am

Telephone advice

Face to face support available following assessment of need

Single Point of Access

(Greater Manchester Mental Health Trust – psychological  therapies, counselling and emotional well-being/ mental health support)


Open as usual

7 days a week

01204 483101


9am-9pm every day


Find a service

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