A Quality Account is a report about the quality of services by an NHS healthcare provider. The reports are published annually by each provider, including the private and independent sectors, and are available to the public. Quality Accounts are an important way for local NHS services to report on quality and show improvements in the services they deliver to local communities.
The quality of the services is measured by looking at:
- Patient Safety
- The effectiveness of treatments
- Patient feedback
Quality Accounts do not report on primary care services or NHS Continuing Healthcare. Primary care refers to services provided by GP practices, dental practices, community pharmacies, and high street optometrists. NHS Continuing Healthcare refers to a package of continuing care arranged by the NHS to be provided outside hospital for people with ongoing healthcare needs. Organisations that provide primary care services or NHS Continuing Healthcare are encouraged to voluntarily produce a Quality Account about their services.
The main healthcare providers in Bolton are Bolton NHS Foundation Trust (hospital and community services) and Greater Manchester West NHS Foundation Trust (mental health services). Quality Accounts for both trusts can be found on their websites.
NHS Bolton Clinical Commissioning Group also has contracts with other NHS providers, private organisations, and voluntary sector organisations to provide health services in the borough. This includes Bolton Hospice and BMI Healthcare (Beaumont Hospital). Quality Accounts for these organisations are available below.