Current Engagement and Consultations

NHS Bolton Clinical Commissioning Group (CCG) talks to Bolton people all year round to hear your views on possible changes and improvements to local health services.  We want you to have more influence and input into the decisions we make.

They are your health services after all – so who better to ask?

Would you like to get involved and have your say?  There are details below of ongoing engagement and consultations.

Dermatology services are changing!

NHS organisations in Bolton, Salford and Wigan are reviewing how dermatology services are provided and would like to hear your views on their proposals.

There is currently a shortage of consultant dermatologists in the UK and a growing demand for dermatology services meaning that the current way of providing services is not sustainable for the future.  NHS organisations across the sector are working together to review services and look at ways to transform them so that there is enough staff, more space and more appointments for the future.  This might mean significant changes are made to services, including locations of where services are provided.

In September 2018, a pre-consultation survey was circulated across the three boroughs and the responses are currently being collated.  More information, on the next steps, will soon be available in this section but if you want to know more, please email BOLCCG.communications@nhs.net.

Flu Roadshow 2018

On 23 October 2018 Bolton CCG held a Flu Roadshow, on Victoria Square, which was supported by colleagues from Bolton NHS Foundation Trust, Bolton Wanderers Community Trust, Bolton Community and Voluntary Services (CVS) and Bolton FM.  The roadshow enabled members of the public to find out more about the benefits of having the flu vaccine, how they can keep themselves healthy this Winter and also the chance to participate in our survey that asked them how best to communicate our message about the Flu vaccine.


 122 members of the public took part in this survey and offered us vital insights into methods of communication with the people of Bolton that included: The Bolton News, various regional/local radio stations and posters/leaflets in a variety of community settings. They also suggested that the Roadshow was a great way to communicate our message and also visiting community venues and groups.

So, we have been busy getting materials to and visiting many venues and groups, such as - All UCAN centres and some of their community groups, Macmillan's Cancer Health & Wellbeing event, area forums, ETAG, the LGBT Partnership, mum's and toddlers groups, AGEUK - knit n natter, crafts, sewing and lunch groups, two women's and a men's group supported by Bolton Council of Mosques, Mecca bingo hall, a baby basics group for mums to be, a Tajweed group at Zakariyya Jaam'e Masjid Mosque, a chair based exercise group, a BWFC walking group and a Caribbean Elders group.

The Power of Partnerships Event  - engaging with the public and partners about Devolution

The Power of Partnership on Wednesday, October 3 showcased the great work done so far as a result of the devolution of health and social care across Greater Manchester. Members of the public was invited to attend and record what difference Devolution had made to their lives, plus there was a chance to witness positive case studies from within the community.

In 2017 Bolton secured £28.8 million from the Greater Manchester Transformation Fund in order to change to way it delivers services in the borough.

Bolton Council, Bolton NHS Foundation Trust and NHS Bolton CCG have been working together, along with other providers and local community and voluntary services, to improve health and care which will ultimately enable residents to live a happier and healthier life. You can watch the videos, played on the day, that demonstrate some of the excellent projects the funding has supported and find out more detail about the event by clicking here.

 

Celebrating the NHS 70th Birthday

   

The 5th July was the National Health Service's 70th birthday and NHS Bolton Clinical Commissioning Group (CCG) celebrated it with members of the public on Victoria Square in Bolton. Many people of Bolton celebrated with us and told us what they love about the NHS and also their views on it's future whilst having a brew with us as the team handed out NHS 70 tea bags and biscuits.

 

Alongside the team, on Victoria Square was a double decker bus with a big screen on the side showing different statistics about treatments and NHS care over the last 70 years. For example that the NHS treats more than 1.4 million patients every 24 hours.

Calling all parents and parents to be!

NHS Bolton Clinical Commissioning Group (CCG) and Bolton NHS Foundation Trust have launched a group called Maternity Voices Partnership (MVP) which will allow you to guide and make a really difference to maternity services in Bolton.

We have held three meetings this year and received plenty of feedback. Thank you to all those who came to speak to us at our recent meetings.  Most mums and mums to be at these sessions were very positive about the service, but gave us the following ideas that we are currently looking into:

  • Create a simple guide for women which details the whole pregnancy journey and beyond, with a contact list.
  • How the maternity service could involve dads and dads to be more.
  • Whether text reminders about appointments could be sent.

Are you a dad or dad to be? What do you think? We are really keen to hear from you and understand your experiences so we can make sure dads and dads to be are as involved as possible. We hope to hear from you soon!

How to get involved -

If you not been able to come to a meeting so far and would like to be involved and find out more, please search for Bolton Maternity Voices Partnership on Facebook and follow the page. Alternatively, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or BOLCCG.communications@nhs.net

Patient stories

Our board are keen to hear from Bolton people and find out more about your experiences of using local health services.  This is a great opportunity to tell your story! We can share your experiences as a voice recording, film, or written account – whatever you prefer.  There is no need to include your name if you do not wish to do so.  We can arrange to meet with you to discuss your story at a time and place convenient for you.  You can read the stories people have already shared on the Your Stories page.

If you would like to arrange a meeting or would like more information, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or BOLCCG.communications@nhs.net

Bolton's Children and Adolescent Mental Health Services 

NHS Bolton Clinical Commissioning Group (CCG) has been talking to children and young people and their parents or carers who are or have used mental health services in Bolton. These services are often known as ‘CAMHS’, which stands for Children and Adolescent Mental Health Services.  CAMHS provide assessment and treatment for children, young people (under 18 years of age) and their families/carers. These services get involved when serious mental health problems are affecting, or are likely to affect, a child or young person’s emotional or psychological development, and where it’s having a real impact on their life.

We are currently reviewing the services to be provided for Bolton, including which organisation should provide them. Thank you to everyone who gave their views. The feedback has been analysed and as a result a full new service specification has been produced.

We are in the process of finalising a ‘You Said We Did’ document which will be in both report form and children/young people form. This incorporates all of the engagement/feedback done and will be fully circulated once complete. If you would like a copy, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or BOLCCG.communications@nhs.net

As the CCG is looking to get a new provider for this service, a tender has been sent out and was closed on the 23rd November 2017. All bids are now being read and evaluated by a panel made up of stakeholders, a parent rep and a young person to make sure they meet all parts of the service specification, and allows the CCG to invite bidders in for initial interviews. We should know who our new provider will be by the New Year and then a new service will be in place from April 2018. Once a new provider has been selected, we will fully advertise this but please contact us if you have any questions or feedback on the service.  

Browsealoud - New accessibility and translation tool to improve Bolton CCG’s website

Feedback received from community groups suggested that a tool would help with translation and to make this website more accessible, and has led us to add Browsealoud on our website. 

Browsealoud is an innovative tool helps people who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment and over 8 million speak English as a second language. Adding Browsealoud to our website is reflective of the CCG’s commitment to accessibility and inclusion. 

We want to ensure that everyone can access our information online, regardless of ability so visit our website and look for the orange circular launchpad - one click on this button launches the Browsealoud toolbar.  From this toolbar you can simply hover your mouse pointer over any text to hear it read aloud (you’ll have to click on the text if you’re using your mobile to browse the website). This means the CCG website can be translated into 99 languages and read aloud in 40 of commonly spoken languages. 

You can also convert content into an audio file and listen to it offline.  Plus, you can block or remove distractions from the page allowing you to focus on the most important parts.  Browsealoud will help us to reach a much wider audience and reduce some of the barriers faced by people on the web.

Engagement with Transgender patients and their experiences of NHS services

Through feedback received from the ETAG in 2017, it became apparent that there was a  need for of a piece of engagement with Bolton’s Transgender (Trans) community to better understand

  • the experiences these patients have while using the NHS in Bolton
  • to ensure both Bolton NHS Foundation Trust and Bolton CCG fully understood these patients’ needs, and identify any training needs or gaps.

From 2017 and into 2018, a variety of methods was used in order to give plenty of opportunities to the Trans community to engage in a way that they felt comfortable and able. They included:

  • Drop in sessions
  • Posters in GP practices and other public places used to advertise engagement opportunities
  • Twitter
  • Online survey for patients
  • Online survey for health professionals
  • Attendance at LGBT events such as Bolton’s Pride
  • Advertisement circulated through groups such as LGBT Foundation, LGBT+ and Bolton’s LGBT Partnership

The groups engaged with include eight trans patients and 105 clinicians, including GPs and staff at Bolton NHS Foundation Trust. The following recommendations emerged following this piece of work:

  • An action plan to be developed based on the feedback received which sets down how the CCG and the Foundation Trust will respond to the feedback.
  • Share this feedback with NHS England for them to consider in relation to the GIC waiting lists.
  • Look into using the action plan to set down a list of standards that Bolton NHS organisations agrees to adhere to in relation to Trans care.

 If you would like any more information on this piece of work, please contact the CCG's Communications and Engagement Team on 0800 588 4400 (freephone) or BOLCCG.communications@nhs.net

 

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