You Said, We Did

NHS Bolton Clinical Commissioning Group (CCG) regularly talks to local people to get their views on local health services.  We aim to ensure that the services we commission, or buy, reflect the needs of our diverse population.  The CCG wants to give Bolton people more influence and control over the decisions we make.

This page is all about letting you know how your feedback, comments, and views have made a difference to your local NHS.


From March 2017, we talked to children and young people who had used the Children and Adolescents Mental Health Services (often known as CAMHS) together with their families. The CCG wanted to hear the views of young people in order to improve their experiences of using these services, and ensure they were easy to access. Young people said they wanted the service to be more flexible and, where appropriate, for families to be more involved.  

For more information, please see the update section on the current engagement page. 


You said you wanted better mental health services for children and young people. We have used your feedback to develop a full new service specification.


We held three meetings in 2017 and plan to hold more in 2018.  Most mums and mums to be have been very positive about the service, but gave us the following ideas that we are currently looking into:

  • Create a simple guide for women which details the whole pregnancy journey and beyond, with a contact list. 
  • How the maternity service could involve dads and dads to be more.
  • Whether text reminders about appointments could be sent.

You said you wanted a parents group set up to guide and shape maternity services in Bolton. We set up Bolton's Maternity Voices Partnership group in June 2017 with parents and health professionals working together.


No upcoming events

A full review is currently being done on Bolton's Diabetes service and we are also looking into - 

  • Reviewing patient structured education with the aim to ensuring sessions are more accessible to patients e.g. closer to their homes and at times that work around their lives.
  • Using the feedback from patients as best practice for work with Greater Manchester Diabetes review – working to enhance diabetes care across the region.    


Diabetic patients said they wanted all micro-vascular screenings to be done in one place at the same time. We are now looking at options to have a one stop shop for foot, eye and urine tests. This will reduce amount of travelling for patients.


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